Privacy Policy

Your Privacy Matters

At ReliablePro Cerritos Roofers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

We only collect information that helps us serve you better and provide quality roofing services. We never sell your personal information to third parties.

Information We Collect

Contact Information

When you request a quote or contact us, we collect basic information like your name, address, phone number, and email. This helps us respond to your inquiry and provide accurate estimates for your roofing project.

Project Information

We may collect details about your property and roofing needs, including photos of your roof, property measurements, and information about current roofing conditions. This helps us provide accurate quotes and quality service.

Website Usage

Like most websites, we collect basic information about how visitors use our site. This includes things like your IP address, browser type, pages visited, and how long you spend on each page. We use this to improve our website and make it more useful for you.

How We Use Your Information

We use your information to:

• Respond to your service requests and provide estimates
• Schedule and perform roofing services
• Send you updates about your project
• Process payments and maintain service records
• Improve our services and website experience
• Send occasional updates about our services (only if you opt in)
• Comply with legal requirements and maintain business records

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure servers, encrypted connections for sensitive data, and limiting access to your information to only those employees who need it to serve you.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we can't guarantee absolute security.

Sharing Your Information

We don't sell your personal information. We may share your information with:

• Service providers who help us run our business (like payment processors or scheduling tools)
• Insurance companies when processing warranty claims
• Legal authorities if required by law or to protect our rights
• Material suppliers when ordering products for your project

Any third parties we work with are required to keep your information confidential and use it only for the specific purpose we've shared it.

Cookies and Tracking

Our website uses cookies, which are small files stored on your device that help the site function properly. Cookies help us remember your preferences and understand how people use our site.

You can control cookies through your browser settings. Keep in mind that disabling cookies might affect how well some parts of our website work.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to any inaccurate information
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, just contact us using the information below. We'll respond to your request within a reasonable timeframe.

California Privacy Rights

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect and how we use it, the right to delete your information, and the right to opt out of any sale of personal information (which we don't do).

California residents can also request specific details about how we've shared information in the past 12 months.

Children's Privacy

Our services are not directed at children under 13, and we don't knowingly collect information from children. If we learn that we've collected information from a child under 13, we'll delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we'll update the date at the top of this page. For significant changes, we may notify you directly.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information, please reach out: